Criterion Systems Service Desk Technician in Milton, Florida

Since 2005, Criterion has provided high-end information technology and systems integration services for many of our nation’s mission-critical environments. Criterion focuses on cybersecurity, IT infrastructure operations, systems engineering, and application development.

Criterion Systems is seeking a Service Desk Technician in our Whiting Field, FL location. The ideal candidate will have a background in providing IT customer support, office automation, and administrative services to include work requests and resolution of user issues.

Criterion Systems offers great benefits including medical, dental, vision, 401(k), tuition reimbursement, and competitive pay. We encourage all of our candidates to check out our website to learn more about our cutting edge projects, supportive company culture, and offerings.

Responsibilities include:

•Provide first tier hardware/software support.

•Identify, research, and resolve technical problems.

•Perform routine printer maintenance.

•Exchange external computer accessories and data communications equipment.

•Perform order processing support.

• Respond to Service requests submitted to a service request tool, acquire required approvals, request required devices, submit required

work requests, update service request statuses and document within the service request tool actions taken and request completion.

• Maintain inventory of CNRSE IT assets. Maintain CNRSE IT operating procedures which reviewed, updated and submitted for N65

approval on an annual basis.

•Prepare documentation and/or load IT equipment in support of turn-in of Government owned assets to Defense Reutilization Management Office (DRMO).

•Setup secure and non-secure VTCs to include scheduling, technical support, maintenance, and sustainment.

Minimum Requirements:

•Security+ CE (Continuing Education) Certificate Required

•U.S. Citizenship

•Active Secret Clearance

•Two (2) to three (3) years of related experience.

Criterion Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.