Wyndham Worldwide Guest Services Supervisor (Perdido Key)- ResortQuest by Wyndham Vacation Rentals in Perdido Key, Florida
Guest Services Supervisor (Perdido Key)- ResortQuest by Wyndham Vacation Rentals
Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 10,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.
Wyndham Vacation Rentals' full-time associates enjoy health benefits as well as a generous 401k plan and a paid time-off program.
The Guest Services Supervisor Creates a positive team environment responsible for ensuring compliance of “Count On Me” service standards for all guests and owners. Continuous improvement: Directs and communicates expectations, motivates associates to anticipate guest needs and exceed expectations. Champions and develops team empowerment embracing guest opportunity assuring satisfaction, loyalty and successful resolution. Directing front and back of house operations, maintaining room inventory at the highest levels of accuracy and efficiency. Analyzes and communicates technical operations between departments discovering opportunities prior to incident.
Responsibilities include, but are not limited to:
Responsible for daily operation of guest service shift: Plan daily short term front and back of house guest service operations; provide proper guest check-in, check-out procedures, analyze reports as required, communicate daily arrivals, departures and room inventory needs; ensure daily check list duties and tasks fully completed with follow up communications; administer schedule adjustments which result in the satisfaction of all guests, associates and financial requirements.
Maintain positive customer and associate relationships Interact with owners, guests, associates, answer inquiries, questions, and resolve possible satisfaction opportunities, train, develop and coach associates to resolve guest opportunities; utilize a “hands on approach” with associates on technical and soft skill customer service approaches.
Supports customer service standards: Deliver Count On Me Service ensuring guest satisfaction exceeding expectations; communicate reservation flag information directly enhancing guest requests.
Support audit standards: Ensure compliance with Internal Audit, Quality Assurance and Loss Prevention; maintain Regional & Departmental Operating procedures to improve guest satisfaction and quality service scores.
Other duties as assigned:Assist Guest Services Management to coordinate and verify guest reservation information; other duties as assigned.
High School Diploma or equivalent required
1-2 years Supervisory experience strongly preferred. Experience in resort/hospitality industry preferred
Job: Guest Services
Primary Location: United States of America- Florida-Perdido Key
Employee Status: Regular
Organization: Wyndham Vacation Rentals NA
Job Posting: Apr 4, 2018, 6:39:06 PM
Requisition ID: 1804827
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.